Good one, as always! 👏🏻 Personally, as many others, I have developed a mistrust with scarcity design techniques when I see airlines (easyjet) displaying "only 3 seats left" for bookings that are 6 months out because that is just impossible. That tells me it's BS. Same with Booking.com. 😡 So, yes, I agree, rather than enhancing the user experience, it leads to an erosion of trust with users. If you're interested, I wrote an article a while back on Medium about "Exploring the ethics of persuasive design" https://uxdesign.cc/exploring-the-ethics-of-persuasive-design-fc06ef847ebe
Good one, as always! 👏🏻 Personally, as many others, I have developed a mistrust with scarcity design techniques when I see airlines (easyjet) displaying "only 3 seats left" for bookings that are 6 months out because that is just impossible. That tells me it's BS. Same with Booking.com. 😡 So, yes, I agree, rather than enhancing the user experience, it leads to an erosion of trust with users. If you're interested, I wrote an article a while back on Medium about "Exploring the ethics of persuasive design" https://uxdesign.cc/exploring-the-ethics-of-persuasive-design-fc06ef847ebe